Building an Expert System for Dispatch Management: Reasoning about Action Approach

The task of efficient vehicles dispatching in real time becomes very important for service and transportation companies. In general, dispatch management requires complex perceptual and cognitive abilities applied under a high level of stress; the development of a knowledgebased expert system for dispatch management reduces both stress and risk in decision-making and increases economic efficiency. This paper describes a proposed object-oriented explicit consequences approach to domain knowledge representation and reasoning about domain experts’ actions, and presents the prototype of a knowledge-based system developed for a manufacturing company. The key benefits of an operational logistic system for dispatch management are discussed as well.